My.Celanese.com Customer Service Portal

Mobility

My Celanese is always with you. Place an order or check on its status 24/7 from anywhere in the world.

mobility

An Interactive Mobile Experience at My.Celanese

Our site My.Celanese is conveniently accessible by tablet or smartphone.

With access available on your tablet or smartphone you'll be able to browse My Celanese from anywhere, at any time. See recent orders, invoices, and any other related documents at home or at the office. All of your order information is only a click away.

Order Management

You have around the clock access to your past and present order information.

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Real-time Order Management

Monitor your orders on our e-commerce site My.Celanese

Our real time order management system consolidates your order information into one centralized and automated hub. Here you will have around the clock access to place orders, and monitor the ongoing status of your current orders and review past order information. You’ll be able to check your account balance, payments summary, and terms at any time. This centralized and automated system will help you manage your orders and bring you peace of mind.

Document Availability

All of your sales and shipping documents are at your fingertips.

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Easy Documentation Access from My.Celanese

All of your sales and shipping documents in one place

Do you spend most of your day consumed by searching for documents after placing an order? At My Celanese you’ll be able to retrieve any documents related to an order, right here on the site. No more phone requests and no more waiting.

FAQ

Visit FAQ's for further information

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Frequently Asked Questions

  • Q: What is My.Celanese.com and what functionality does it offer?

    A: My Celanese.com is the Celanese e-Business solution where you can enter orders, download order related documents, view order status, view account status, invoice status.

  • Q: Who can use My.Celanese.com

    A: My.Celanese.com is available for current Celanese customers.

  • Q: How do I become a Celanese customer?

    A: Contact one of our Celanese Head Offices

  • Q: I am currently a Celanese customer and want to start using My.Celanese.com, how do I register?

    A: If you are currently not an online shop user contact your customer service, sales support or Sales rep for registration information.

  • Q: Once I have created an account, how long will it take to get access and begin ordering?

    A: Once registration has been received and approved login and password will be generated and sent via email.  Once you receive login credentials you may begin using my.Celanese.com immediately.

  • Q: What are the benefits of using My.Celanese.com?

    A: By utilizing the Celanese e-business solution, your able to gain visibility to your account 24 hours day/7 days per week and place orders conveniently anywhere including mobile entry.

  • Q: What are the terms and conditions for using this site?

    A: For Terms and Conditions, click here.

  • Q: What documents are available through My.Celanese.com

    A: Documents available through My.Celanese.com include:

    • Bill of Lading
    • Invoices
    • Certificate of Analysis (CofA)
    • Packing list
    • Order Acknowledgement
  • Q: What languages are available?

    A: The My.Celanese.com website is available is in the following languages:

    • English
    • Spanish
    • German
    • Brazilian Portuguese
    • French
    • Italian
    • Mandarin
    • Korean
    • Japanese
  • Q: Who can I contact for more information?

    A: For more information about My.Celanese, please contact your Customer Service Representative.

Request Customer Service Support

Contact Celanese Customer Service if you have any questions

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Request Customer Service Support

Getting in touch with customer service at Celanese has never been easier. We offer a quick, convenient way for you to contact our Customer Service Team right here from the My.Celanese webpage. With the click of a button and a few pieces of information, Customer Service will be immediately notified of your request and will contact you within 24 hours. No need to send an email or call us on the phone, especially since you are already in the right place to leave a request.

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By clicking "Accept All", or selecting "Marketing" and/or "Analytical" and then clicking "Accept Selected", you also consent in accordance with Art. 49(1)(a) GDPR that your data may be processed in the USA. The USA is considered by the European Court of Justice to be a country with no adequate level of data protection according to EU standards. In particular, there is a risk that your data may be processed by US authorities for surveillance and investigation purposes, possibly without the opportunity for legal remedies. If you select “Necessary” and then click on "Accept Selected”, the transfer described above will not take place. You will find more detailed information in our privacy policy.