My.Celanese

Introducing the newer, simpler
My.Celanese.comA New Optimized E-commerce Site from Celanese

Frequently Asked Questions ×

  • Q: How can I register to begin using My.Celanese.com?

    A: If you are currently an online shop user, your account will be automatically migrated to the new system. New login credentials will be sent directly to you via email from Mycelanesesupport@celanese.com.

  • Q: How do I become a Celanese customer?

    A: Contact one of our Celanese Head Offices

  • Q: I am a current an online shop user, will my current log in credentials work on the new My.Celanese.com?

    A: No. A new account will be created for you; credentials will be automatically generated and sent via email.

  • Q: I am currently a Celanese customer and want to start using My.Celanese.com, how do I register?

    A: If you are currently not an online shop user contact your customer service, sales support or Sales rep for registration information.

  • Q: I want to purchase a new product; can I browse and add new products through My.Celanese?

    A: If you are an existing customer and want to purchase a new product, customers need to contact their Sales Representative Customer Service Representative (CSR).

  • Q: Once I have created an account, how long will it take to get access and begin ordering?

    A: Once registration has been received and approved login and password will be generated and sent via email.  Once you receive login credentials you may begin using my.Celanese.com immediately.

  • Q: What are the benefits of using My.Celanese.com?

    A: By utilizing the Celanese e-business solution, your able to gain visibility to your account 24 hours day/7 days per week and place orders conveniently anywhere including mobile entry.

  • Q: What are the terms and conditions for using this site?

    A: For Terms and Conditions, click here.

  • Q: What browser platforms are supported by My.Celanese?

    A: IE9+, Google Chrome 24+, Apple Safari 4+ , Mozilla Firefox 18+

  • Q: What documents are available through My.Celanese.com

    A: Documents available through My.Celanese.com include:

    • Bill of Lading
    • Invoices
    • Certificate of Analysis (CofA)
    • Packing list
    • Order Acknowledgement
  • Q: What is My.Celanese.com and what functionality does it offer?

    A: My Celanese.com is the Celanese e-Business solution where you can enter orders, download order related documents, view order status, view account status, invoice status.

  • Q: What languages are available?

    A: The My.Celanese.com website is available is in the following languages:

    • English
    • Spanish
    • German
    • Brazilian Portuguese
    • French
    • Italian
    • Mandarin
    • Korean
    • Japanese
  • Q: What mobile devices are supported by My.Celanese?

    A: Devices Supported Android 3+, IOS 5+, Windows 7+, Mac 10.7

  • Q: Who can I contact for more information?

    A: For more information about My.Celanese, please contact your Customer Service Representative.

  • Q: Who can use My.Celanese.com

    A: My.Celanese.com is available for current Celanese customers.

  • Q: Will my current login and password need to be changed?

    A: Once your new account is created in My.Celanese.com, a new login and password will be generated and sent via email. For security purposes, please change password after your first login.

Mobility

My Celanese is always with you. Place an order or check on its status 24/7 from anywhere in the world.

mobility

An Interactive Mobile Experience at My.Celanese

Our new site My.Celanese is conveniently accessible by tablet or smartphone.

With access available on your tablet or smartphone you'll be able to browse My Celanese from anywhere, at any time. See recent orders, invoices, and any other related documents at home or at the office. Now, all of your order information is only a click away.

Order Management

You now have around the clock access to your past and present order information.

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Real-time Order Management

Monitor your orders on our new e-commerce site My.Celanese

Our real time order management system consolidates your order information into one centralized and automated hub. Here you will have around the clock access to place orders, and monitor the ongoing status of your current orders and review past order information. You’ll be able to check your account balance, payments summary, and terms at any time. This centralized and automated system will help you manage your orders and bring you peace of mind.

Document Availability

All of your sales and shipping documents are at your fingertips.

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Easy Documentation Access from My.Celanese

All of your sales and shipping documents in one place

Do you spend most of your day consumed by searching for documents after placing an order? At My Celanese you’ll be able to retrieve any documents related to an order, right here on the site. No more phone requests and no more waiting.

Additional Features

Easy to use and accessible from anywhere, My Celanese is our new optimized e-commerce site. Come see how we can provide you with an efficient purchasing experience from order placement through invoicing.

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Additional benefits

  • A single interactive hub for all Celanese business segments
  • Improve the accuracy of your procured products
  • Reduce your procurement staff time placing repeat orders using order templates
  • Access my.Celanese.com anywhere via a tablet or smart phone
  • Gain better visibility to your account 24 hours day/7 days per week
    • View confirmed material availability, in real time, during order placement
    • View order status
    • Monitor payables, past due invoices, credit limit and payments
  • Obtain copies of shipment document on-demand or “GO GREEN” by viewing document online instead of printing and filing